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Email FAQ:

1. Who can sign-up for a USACOPS web-based email account?

Anyone can sign-up for a USACOPS email account.

2. How do I get a USACOPS web-based email account?

To sign-up for a USACOPS web-based email, please go here.

3. How do I check my USACOPS email?

To check your USACOPS web-based email, please go to the USACOPS Homepage or the Email Login page.

4. Who provides the email service? email accounts are provided and administered by a third party,

5. Do you provide tech support for the email accounts?

We are sorry, but USACOPS is not able to provide technical support for the email accounts. Email accounts are provided and administered by They do not offer free technical support.

If you have a free account, you may purchase Per-Incident Support to help resolve your email issues. You may also upgrade your free account to a Mail Plus account. All Mail Plus subscribers receive support by email.

6. My email account has been restricted or suspended. What do I do?

Please note that USACOPS does not restrict or suspend the email accounts. Restrictions, suspensions, etc, are normally put in place by after a violation of their terms of service to prevent abuse of their service/network, etc.

Reasons for's locking could be due to being reported by several people from an outbound message, your outbound message contained something that their filters caught as spam, or there was suspicious activity on the account observed by their operations team. These are only but a few possibilities.

To ask for assistance for a suspended account, please raise a support call here. There is a charge for this service.

For free users, suggests you upgrade to their Mail Plus service. All Mail Plus subscribers receive support by email. Users are also referred to their Pay Per Incident support [ ] can assist these end-users with issues, especially if they are having false positive messages on the outbound side.

Note that the email service is provided by, who is a third party. may or may not release the account again if another breach is detected. So please take care using the service.

7. I have forgotten my password. What do I do?

When you signed up for the email account, you were asked to supply a secret question and answer. You will be asked to give the answer you created. Request your password reminder here.

8. Why have my emails disappeared?

With a free email account, saved messages are deleted after 60 days of inactivity. Normally once this has happened your deleted emails cannot be recovered. If your email address is important to you, you should consider upgrading to a Mail Plus account, which has no 60 day limitation.

9. How do I report Spam or Abuse?

To report unsolicited email or spam, please verify that the message originated from an IP address, then forward the complete message (including all headers) to

10. Investigations / obtaining end-user information from

Please contact for more information.

11. More information...

Anyone may sign up for a email address.

Email service is provided by a third party,


Users are responsible for maintaining the confidentiality of their account and password. Users are responsible for all uses of their account, whether or not actually or expressly authorized by user.

Users alone are responsible for the contents of their communications when using the email services and as well as the consequences of any such messages. Users agree they will not use the services for chain letters, junk mail, spamming or unlawful, harassing, libelous, privacy invading, abusive, threatening, harmful, vulgar, obscene, indecent, tortious, or otherwise objectionable content.

By signing up for a email address, users agree to's Terms and Conditions.

To report spam or abuse, please verify that the message originated from an IP address, then forward the complete message (including all headers) to

If you have been scammed, contact the authorities: The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center. You can file an on-line complaint with IC3 by going to